RETURNS

 

It is our hope that you are completely satisfied with the products you receive from Golden Mills. However, we understand that returning of product(s) is sometimes necessary. For this reason, we have established a return policy that is fair to both our customers and our company. Upon purchasing of our products, customers agree to Golden Mills's return policy.

 

Our Standard Product Return Policy 

  • Products: Unused, undamaged, sealed, non-expired, whole (non-partial), newly purchased products from Golden Mills may be returned within 30 days of receipt for a credit minus any applicable restocking fees and shipping costs. Customized products are not returnable.
  • Credit or Refund: Many of our customers are repeat customers and have been such for many years. We are happy to offer our customers a credit towards future purchases or a refund upon receipt and inspection of product returned.
  • Return Window: The return window for such products begins upon successful delivery and the customer must initiate the return process within 30 days from that date.
  • Restocking fees of 15% of product value apply to all products returned. Please contact us if you have any questions on restocking fees.
  • Shipping Costs incurred during the return of products are the responsibility of and will be charged to the customer.
  • Warranties: Most of our product partners carry manufacturers’ warranties. If you have encountered an issue with an item, you should initially contact the item’s manufacturer directly with warranty questions. Please contact us directly with any quality issues for liquids, textiles, PPE and other Golden Mills manufactured products.
  • Damages: If an item arrived damaged, please report it to us with 3 business days. If possible, note any damages on the carrier’s delivery record and keep or make a copy for yourself. Also, if you can, take pictures of the damaged items upon receipt. We will work with you to return or replace damaged items at no further inconvenience or cost to you.
  • Discrepancies:As much as we all try to avoid them, order discrepancies will happen. If you feel you received product(s) in error, please reach out to us within 3 business days. We will work towards finding the nature and origin of the error and, more importantly, getting it fixed quickly.
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